EMMAnuelle Bittencourt

Event and Customer Service Specialist

BDG Solutions

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Playing a key role in event organization and direct customer service across various capacities. The responsibilities include:
 

• Event Setup: Preparing and organizing event spaces, ensuring flawless execution and a welcoming environment for attendees, following carefully the instructions.

• Customer Service: Serving as a server at events, providing exceptional service and ensuring customer satisfaction in every interaction, moving safely and fast.

• Client Reception: Responsible for welcoming and guiding visitors at locations such as Little Canada and Decco, ensuring a positive experience from arrival.

• Access Control and Safety: Monitoring and controlling access during events, contributing to the security and well-being of clients and participants.

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Instructor

Queen's College of Business, Technology & Public Safety

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As an Instructor at Queen's College, I lead courses in Career Preparation and Development, as well as Development of Products and Services in International Marketing.

With a background in management and instructional expertise, I create engaging lesson plans and foster a supportive learning environment for students from diverse backgrounds. Dedicated to upholding the institution's reputation for excellence, I bring real-world insights into the classroom to prepare students for success in their future careers.

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Consulting Manager

Globality IT

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As the lead Consulting Manager for Globality IT, a Brazilian firm venturing into the Canadian market, I am at the forefront of launching our operations in this vibrant and diverse country.

My role is pivotal in establishing our presence, attracting new clients, and forging strategic partnerships that align with our commitment to eco-friendly and sustainable practices. Leveraging my extensive cross-cultural experience, I am dedicated to ensuring our expansion not only thrives but sets new standards in innovation responsibility.

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Consulting Manager

Sensedia

I specialize in empowering exceptional companies through transformative digital initiatives, cultivating high-performance professionals and teams, all while fostering a winning atmosphere that aligns seamlessly with the distinctive Sensedia style. Together, we embark on a journey dedicated to ensuring the successful delivery of projects, with a key focus on enhancing integration and collaboration among teams, clients, and partners.

In my role overseeing multiple accounts, I provide unwavering support to clients in achieving their goals and business strategies. Skillfully managing various team leaders, my aim is to orchestrate successful project deliveries.

My responsibilities also include cultivating strong relationships with internal departments, fostering a collaborative environment that fuels innovation and growth.

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Team Leader

Sensedia

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I aim the development of people and their skills, supporting the formation of a high performance time, genuinely engaged on the client's business.

I work together with everyone to ensure we deliver projects, acting with emphasis on integration and collaboration between teams, customers and partners. We keep focus on continuous improvement of processes and work relations, actively contributing to the removal of impediments and to creating opportunities, so as to deliver quality and value to our client.

In other words, management not only of peple, but also of incredible projects in a unique and special way like everyone at Sensedia is used to doing!